How qualified is your staff?

Our staff is well trained and they are college graduates and have call center experience for a year or so in one of the fortune 500 companies. Possess good communication skills and negotiating strategy which is important in handling I-rate customers.

Do you conduct any training program for your staff?

Yes, we conduct training course to our staff. We believe that a well informed and equipped individual is a key to a better customer service and to establish world class standards in handling customers over the phone. A client specific training is also conducted to prepare the agents so that they will have knowledge on the product specific itself.

How fast do you respond?

We respond fast solutions. We take service level seriously in order to maintain the clients’ standard and demand. Quality and customer satisfaction is also one of our priorities. We conduct coaching to those agents that cant reached the desired quota or matrix to maintain the clients’ standards.

What exactly does the BPO market comprise of?

With the fast development of the BPO industry and the degree of its accomplish, it is becoming more and more difficult to describe what a BPO precisely means. It encompasses a broad selection of activities such as human resource, accounting, financial research, marketing, sales, legal work, logistics and so on. Software services are also regarded as a part of the BPO market by many firms. That’s why there is a disagreement as to what exactly constitutes BPO.