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Call Center

Customer Service Outsourcing

 Hit Rate Solutions
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HRS Customer Service provides 24/7 offshore call center and customer support services. Our customer service representatives can help your company efficiently and cost-effectively handle inbound calls and order taking services. Our inbound telemarketers and customer service assistants can work around the clock to help you reach more prospects than ever before.

Answering Services - We can handle customer service campaigns of any size. Whether you are looking for 50 agents, or just a customer service assistant to man the phones during off hours, we can staff your project with bright and effective call center agents.

Technical Support - Tech support customer service is extensive, ranging from installation and troubleshooting, to functional support. call center agents in technical support work with leading companies in diverse industries, and our technical support outsourcing practice handles many different types of calls. With a focus on providing the highest level of customer support, agents are trained in "first call resolution", ensuring that customer satisfaction goals are met.

Call us today 949-954-5136

Customer Service

How do we do it?

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Training
Each of our customer service representative is required to have at least one year of prior call center or related experience. Our management team puts the proper processes in place for campaign success.
Interaction
Your appointment setter will be available to you. We encourage you to be a part of the process to ensure success.
Call Volume
Our dialer and call routing technology can optimize your campaign to handle calls efficiently.
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HRS customer support outsourcing services will ensure that your customers and prospects receive quick and effective responses to their inquiries. Our inbound customer service call center services both local and foreign clients. The objective is to provide the most comprehensive and reliable customer service available, at affordable prices, in the industry today.

We provide customer service outsourcing solutions that will give you a proper understanding of the issues at hand and allows us to harness the power and flexibility of available call center technology. Most companies offer call support for the products they sell, either freely available or for a fee. Call support may be delivered over the telephone, or online by e-mail, or a web site.